Memorable melts and co

FAQ'S

When Can i expect my order?

Our current turn around time depends on busy periods, this can vary between 5-10 working days. 


Can i cancel my order?

Yes you can cancel your order within 24 hours. 


How do i contact you?

All enquiries need to be sent via email to [email protected], we will get back to you within 24 hours Mon-Fri. If you contact us via social media please allow longer for us to respond or resend your question to our email address. 


Are your products cruelty free?

Yes! Extra time and care has been taken to ensure we have amazing quality cruelty free products. 


How do i change my wax melt?

To change your wax melt, light the tea light beneath the wax and wait up to 30 seconds until the wax has melted slightly. Then just simply slide the wax out and wipe up any excess with a cotton pad carefully.